Based on our wealth of experience in all aspects of Facility Management Services we perform audits of the services provided by the contracted partners. This applies to so called Total FM contracts (TFM) as well as contract packages for individual services or groups of services, e.g. Technical FM and Infrastructural FM.
The main aspects of the contract fulfiment are assessed through:
During the course of the Site Audit we will
Following the facility management audit, a detailed report will be issued. This contains all contractually committed but not or incorrectly performed services. Classification and evaluation of all complaints, providing insights into the quality of the service delivery of the contracted services
Together with all parties, we create a timetable for eliminating all complaints, set deadlines and monitor implementation.
We assess if the service concept and provider are the best choice and provide recommendations. Should it be necessary, we will also support the search for a new facility management service provider. More details on this subject here >> Facility Management Procurement Services