Operational Concepts

Operational Concepts and Strategies

A wide variety of requirements are placed on real estate. Quality, user satisfaction, profitability and efficiency are the main focus. It is important to unite user and investor interests, to achieve the best possible quality across all trades and to keep the costs of construction and operation as low as possible.

It is the task of Property management and facility management to optimally harmonise these requirements and interests and to achieve the specified qualitative and quantitative targets. Only in this way can the property achieve its best performance as an asset.

We develop operational concepts for complex, multipurpose, mixed-use individual properties as well as development sites with interdependent projects that are or will be legally separated whilst operationally tied.

Development Sites

Legal Interdependencies

Identification of Legal interdependencies. Providing the client with a complete and manageable set of contracts and easements for a smooth operation of the development.

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The assessment will include e.g.

Right of way
Easements
Competition protection
Duty to operate shared facilities
Joint management of shared facilities
Cost distribution
Location marketing concepts and contracts

DevelopmeNt Sites

Technical Interdependencies

We assess technical necesseties for joint technical assets as well as opportunities for cost optimisation through their shared operation.

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Identification of joint facilities and utilities as well as savings potentials.

Technical "master-slave" relationships
Need for joint operation
Determination of best location for control units
Accessibility of control units for joint facilities
Metering for cost allocation
Inspection and maintenance regime

DevelopmeNt Sites

Operational Interdependencies

The opportunities for synergies can produce significant savings for all parties involved and improve the service quality avoiding interfaces between different service providers.

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The legal and technical interdependencies are translated into operational instructions for the property management and facility management for the joint facilities or the respective services for the indvidual plots.
Roles and responsibilities are defined and allocated. The payments streams are set up. Default mechanisms are determined.
the most obvious areas are:

Outside security
Grey cleaning
Gardening
Snow clearing including surrounding areas
Lighting incl. energy cost and maintenance

Further opportunities are dependent on the specific situation, e.g. the operation of joint parking facilities.

Profitability and Reputation

Real Estate Strategies

We develop Real Estate Strategies that achieve among other benefits a significant reduction in the control effort. We make the service performance measureable through KPI - (Key Performance Indicators). The process results in improved customer satisfaction (internal and/or external) and supports the reputation of the property and its owner.

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For a successful real estate strategy both aspects Profitability and Reputation are key aspects. Our approach to achieving these goals includes these activities:

Optimization of real estate and management costs
Improvement of the quality provided
Determination of individually required services (service levels)
General performance and process optimization
Benchmarking for process, price and performance against the market)
Risk Management
Establishing clear real estate controlling (balanced scorecards, KPI)

Strategic Development Concepts

With everything running under full steam there often is no time to lean back an look at risks and potentials. With a sharpened "outsider" view we help real estate businesses to develop strategic concepts for individual properties and property portfolios.

Facility Management
Property Management