Facility Management

Auditing Services

Auditing Services

Based on our wealth of experience in all aspects of Facility Management Services we perform audits of the services provided by the contracted partners. and inhouse solutions  This applies to so called Total FM contracts (TFM) as well as contract packages for individual services or groups of services, e.g. Technical FM and Infrastructural FM..

Our audits reveal the quality and cost effectiveness of the facility management services. The main guideline is the contract but just as important are legal requirements and technical norms. A regular performance monitoring provides quality assurance as well as risk management measures. The operational duties can only be transferred legally effective to the Facility Manager if regular audits are performed.

  • Reporting
  • Documentation of legal requirements
  • Technical documentation
  • Service levels delivered
  • Are costs incurred in line with the contract and the market?
The desktop checks during the first phase inform the physical review and examination on site. This reveals any discrepancies in the reporting.

During the course of the Site Audit we will

  • Interview the service provider
  • Check technical systems and on site documentation
  • Assess the service quality against the service levels in the contract, e.g. cleaning
  • Check the operational documentation and mandatory testing
  • Assess current and past invoices against the status on site
Following the facility management audit, a detailed report is provided. This contains all contractually performed services which were not performed correctly or not performed at all. Classification and evaluation of all complaints, providing insights into the quality of the service delivery of the contracted services

Together with all parties, we create a timetable for eliminating all complaints, set deadlines and monitor implementation.
We assess if the service concept and provider are the best choice and provide recommendations. Should it be necessary, we will also support the search for a new facility management service provider. More details on this subject here >> Facility Management Procurement Services